Refund policy
We want to ensure that you have a satisfactory shopping experience with RAPID RELIEF GUN. We understand that returns may sometimes be necessary. Please find below our return policy for your reference:
1. Return Period
We offer a 30-day return window from the date of delivery. If 30 days have elapsed since your purchase, we regret to inform you that we cannot offer a refund or exchange.
2. Eligibility Criteria
To be eligible for a return, the RAPID RELIEF GUN must meet the following criteria:
a. Unused and Undamaged
The item should be in unused and undamaged condition. It should not show any signs of wear, tear, or alteration. The device should not have been activated or used in any way.
b. Original Packaging
The item must be returned in its original packaging to prevent damage during transit. All accessories (charging cable, instruction manual, warranty card) must be included.
c. Product Condition
The RAPID RELIEF GUN must be in the same condition as received, with no signs of:
•Usage or activation
•Physical damage or scratches
•Exposure to water or moisture
•Tampering or modification
3. Return Process
If you wish to initiate a return, kindly follow these steps:
a. Contact Customer Support
Within the 30-day return period, reach out to our customer support team via email. Provide your order details and the reason for the return. Our support team will guide you through the process.
Contact Information:
•Email: support@rapidreliefgun.com
b. Approval and Instructions
Once your return request is approved, you will receive a Return Merchandise Authorization (RMA) number and detailed instructions on how to proceed with the return.
c. Secure Packaging
Pack the RAPID RELIEF GUN securely in its original packaging to ensure it remains undamaged during transit. Please make sure to:
•Include all original accessories
•Include the RMA number on the package
•Use a protective box with padding
•Seal the package securely
d. Shipping
You are responsible for the return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping method (UPS, FedEx, DHL) to ensure the item's safe return and to provide proof of shipment.
4. Inspection and Refund Process
Upon receiving the returned item, our team will inspect it to ensure it meets the eligibility criteria. If approved, we will initiate the refund process. Here are some important points to note:
a. Refund Method
The refund will be processed using the original payment method used for the purchase (credit card, debit card, PayPal, etc.).
b. Processing Time
Depending on your payment provider, it may take 5-10 business days for the refund to reflect in your account after we process it. Some banks may take an additional 1-2 business days to display the refund.
5. Exchanges
If you wish to exchange your RAPID RELIEF GUN for a different unit due to a defect or issue, please follow the return process as outlined above and then place a new order for the replacement. Alternatively, contact our customer support team to discuss exchange options, which may expedite the process.
6. Damaged or Defective Items
If you receive a damaged or defective RAPID RELIEF GUN, please contact our customer support immediately. We will assist you in resolving the issue by providing:
•A replacement unit (shipped at no cost to you)
•A full refund (including original shipping)
•Any other necessary solution
Important: Please provide photos or videos of the damage or defect to expedite the process.
7. Warranty Information
The RAPID RELIEF GUN Massage Gun comes with a 1-year limited warranty covering:
•Manufacturing defects
•Hardware failures
•Battery defects
The warranty does NOT cover:
•Damage from misuse or abuse
•Damage from water or moisture exposure
•Damage from dropping or impact
•Normal wear and tear
•Cosmetic damage
For warranty claims, please contact our customer support team with proof of purchase and documentation of the defect.
8. Special Circumstances
a. Defective Product
If the RAPID RELIEF GUN arrives defective or stops working within 30 days due to a manufacturing defect, we will provide a full replacement at no cost to you.
b. Wrong Item Shipped
If we shipped the wrong item or an incorrect order, we will provide a full refund or replacement at no cost to you, including return shipping.